Terms & Conditions

By submitting your reservation, you are agreeing to the “Terms and Conditions”, whether by ticking the box online or verbally consenting over the phone or in an email.

Submitting your information is a contractual agreement between Me (Liza Chadderton and Take a Peak Holiday Cottages) and the named person who booked online.
In return, we will reserve the accommodation, for specified days as requested for your reservation.

1. PAYMENT

Deposit: A deposit of half of the reservation balance is due upon booking.
If your desired dates are with 30 days, full payment will be due when booking.

We require a bank transfer within 2 days of making the booking.
If no payment is received within 5 working days, the accommodation will be released.
Once the monies have cleared, we will then send confirmation of your reservation.

Balance Due: The remaining balance is due to arrive in our account at least 30 days before arrival date – payable by bank transfer.
Should payment of the Balance not reach us on the agreed date before your arrival date we reserve the right to cancel any bookings made and any deposit paid will be forfeited.

Cleaning Fee: A cleaning fee is payable – and is due with your final balance. £60 Landcroft Barn; £30 The Cottage / Studio.

2. SECURITY BOND

The Client is solely responsible for any and all damages, stains or breakage(s) that may be caused to the property or its contents and also for any non-return or loss of keys or loss of items in the inventory during their stay.

Therefore, a £100 refundable security bond will be held against such an eventuality, which is payable with the balance.

The property is inspected both before and at the end of each occupation and upon confirmation that all is in order and all keys have been returned to the Owners at the end of the rental period, this deposit will be refunded in full. The deposit will be returned to the Client by electronic bank transfer within ten (10) days.

Charges for damages/losses or any maintenance/repairs to the premises, equipment, amenities or fixtures necessitated by misuse or neglect will be at the discretion of the Owners and will be deducted from the security bond. In the event of any damage/loss that is assessed to be in excess of the security bond the Client will be held responsible for full reimbursement of the outstanding amount within fifteen (15) days.

Loss of keys will incur a £25 charge.

3. CHANGES TO DATES / CANCELLATION

Changes to Dates

In the event that you would like to change the dates of your booking, we will endeavour to accommodate a change of date with a minimum of 6 weeks notice to the original date of arrival. No changes will be considered if less than 6 weeks before arrival.

Changes to dates in higher nightly rental periods will be subject to the higher rental charge.

Changes to dates in lower nightly rate periods will only be subject to the lower charge if we can re-let the initial higher rate period.

Cancellation by You

We advise that you take out travel insurance to cover against an unexpected cancellation.

Insurance for Covid19 cover is now available. We do not offer refunds due to weather and strongly recommend travel insurance for unforeseen weather or life events.

Cancellation must be made by email to: info@takeapeakholidaycottages.co.uk
by the party who made the original booking.

Cancellation charges are as follows :-

  • If you cancel more than 60 days prior to arrival – you will be issued a 100% refund.
  • If you cancel between 30-60 prior to arrival – then a charge equal to 25% of the stay will be made.
  • If cancelled less than 30 days prior to arrival – no refund will be issued.
  • Your cleaning fee will always be refunded.

Cancellation by Us

We do not expect to have to make any changes to your booking. However, problems can occur that would result in us having to make an alteration or, very occasionally, cancel a booking.

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking.

We would offer a change of date with No Additional Cost to you (although changes to dates in a higher tariff will be subject to a higher charge). If it is necessary to cancel your booking, any payments made will be refunded in full.

Falsified Bookings

Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check-in.

4. ARRIVALS / DEPARTURES

Arrival

Check-in is anytime after 3pm. This early check in of 3pm is only available to guests who Book Direct

Prior to your arrival you are required to complete and return our Registration/Booking form and notify us of your anticipated arrival time, updating us should that change.

A personalized door code will be sent to you prior to your arrival.

Departure

Check-out is anytime prior to 10:30am. This late check-out is only available to guests who Book Direct.

If you require a late check out, this may be possible, please contact us in advance.

We will always try to accommodate arrivals/departures outside of these times if our schedule permits.
Any unauthorised late arrivals/departures subject to a charge of £10 per hour or part thereof.

Please read the check out procedures in the information book inside the property.

5. LOST PROPERTY

We are happy to return items that have been left following departure. However, there will be a minimum charge of £10 plus postage and packing.

6. SMOKING

Vaping or Smoking of any substance is prohibited ANYWHERE INDOORS.
If you choose to smoke outside please do not do so by the door, ensure all doors and windows are closed, and dispose of your waste considerately.

Should it be found that this clause has been breached, your security bond will be forfeited to undertake a deep clean.

7. DAMAGES

We understand accidents happen. Should you damage anything, please inform me straight away so it can be quickly rectified. Failure to do so may result in a forfeiture of your security deposit.

8. BEHAVIOUR

We expect all clients to have consideration for other people and the property. If the client or any member or the persons accompanying him/her behaves in such a way to cause danger, upset or distress to any third party or any damage to the property itself, the owner shall be entitled to request the client and the persons accompanying him/her to leave the property without the right for the latter to claim any type of compensation.

No items should be removed from the property – particularly furniture and towels.

Please respect our property – the Client also agrees to leave the property in a clean and tidy condition at the end of the Rental period and we expect the property to be left in a reasonable state on departure (see 13 Client obligations).
If at our discretion and with communication to yourself, additional cleaning is required on departure, the cost of this extra cleaning will be charged as an Additional Charge.

Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs Act (1971) will be reported to the police and asked to leave the premises. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police.

9. MAINTENANCE CALL-OUTS

Should a guest or client report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest for the maintenance call out, as an Additional Charge.

10. PET POLICY

Guests must not bring any pets onto the property unless agreed by Liza Chadderton.
Owners must ensure their dogs are free from parasites and flea’s before occupying the property.
The pet owner must bring the dogs bed or basket for sleeping in.
Guests are not permitted to leave dogs alone on or inside the property.
Guests agree to dry dogs off before entering the property(guest must bring their own blankets & towels as we do not provide these).
Dogs are not permitted to go upstairs or on the furniture.
Dogs must be well behaved & supervised. If they cause a nuisance (barking, mess not cleaned on the property etc) we reserve the right to withhold the guests deposit and/or guests will be asked to leave the property.
Guests are asked to clean up after dogs, both inside and outside of the property, or extra cleaning costs may be charged. This includes clearing up excessive dog hair.

There is a charge of £20 per dog per stay

  • MAXIMUM 2 dogs in Landcroft Barn and Hillend Cottage
  • ONLY 1 dog allowed in The Studio in the Garden

11. LIMITATION OF LIABILITY

The Owners shall not be liable to the Client:-

(i) for any temporary defect or stoppage in the supply of public services to the Property (including electricity, gas, water and Wi-Fi), or for any damage, disturbance or noise caused as a result of maintenance work being carried out in any part of the building.

You should note that our internet is provided by a 3rd party and is usually available at our properties and is provided for recreational use only.
We will not be liable for loss of this service due to connection, environmental or human error and no support service is available.
For this reason, wireless broadband internet is not a contractual provision. We cannot offer a guarantee that it will be operational 24*7 and we will not be liable for any form of compensation or expenses claimed by you in respect of the provision or quality of internet connectivity.

Please also note that we do not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access or viruses.

(ii) for any loss, damage or inconvenience caused to or suffered by the Client if the Property shall be destroyed or substantially damaged before the start of the Rental Period and in any such event, the Owners shall, within seven days of notification to the Client, refund to the Client all sums previously paid in respect of the Rental period.
Under no circumstances shall the Owners’ liability to the Client exceed the amount paid to the Owners for the rental period.

(iii) for any direct or indirect damages that may arise as a consequence of the use by the client of the property, including without limitation, damages, insurance, losses because of fires, robbery or criminal behaviour.
In case of any infringement of the aforementioned obligations, the owners at their sole discretion will be entitled to request the client and the persons accompanying him/her to leave the property, and the client shall have no right to claim any type of compensation.

(iv) for any loss, damage or injury which is the result of adverse weather condition, riot, war, strikes, acts of god or other matter beyond the control of the owners.

(v) we do not accept any liability for any damage, loss or injury to any member of your party, your vehicles or your possessions unless proven to be due to negligence by ourselves.

(vi) cars and their contents are parked at their owners’ risk. Please ensure that cars are locked and possessions are left out of sight.

(vii) we shall have no liability for any loss which was not foreseeable at the time we entered this Agreement or losses not caused by our breach of this Agreement, and, if you are entering this Agreement in the course of a business, we shall have no liability for any loss of profit, loss of or damage to goodwill, increased costs, loss of anticipated savings, loss of business, or any special, indirect or consequential loss (whether arising through breach of contract, tort including (without limitation) negligence, or breach of statutory duty. In any case our total liability to you is limited to the total cost of your reservation.

(viii) All descriptions and photographs of the property are for illustration only and we do not warrant that they are accurate or complete, although we do use all reasonable endeavours to ensure that they are.

12. COMPLAINTS

If there are any issues with cleaning, damage, etc. the Client must contact the Owner within 2 hours of arrival and allow the Owner to address any problems.
The Client shall report to the Owners without delay any defects in the Property or breakdown in the equipment or appliances in the Property and arrangements for repair and/or replacement will be made as soon as possible. If the problem is not rectified to your satisfaction you should confirm this in writing to the Owners.

13. CLIENT’S OBLIGATIONS

The client will guarantee the following, all being conditions of the contract between us, breach of which would entitle us to cancel the remainder of the booking: –

  1. Guests will not keep any animals, insects, birds or reptiles on the property, without our permission.
  2. When guests with small children occupy the property, the guest undertakes to supervise them at all times and provide any extra suitable childproofing safety equipment. Gates do not lock on the property, children must be supervised at all times.
  3. Guests will not do or permit any act reasonably likely to make any insurance policy on the property void or voidable or increase the premium.
  4. Guests will not do anything that may cause a nuisance or annoyance to the owners or to any other occupier or guest of adjoining properties or do anything at the property that is illegal or immoral. Guests will adhere to quiet hours after 11 pm and before 7 am
  5. Guests will use the property for holiday rental purposes only & not for any business use..
  6. Guests will not make any alterations to the property or attempt to make any repairs.
  7. Guests will allow us or our authorised representatives permission at all reasonable times to enter the property to inspect its condition or carry out maintenance & watering of garden.
  8. Guests will not assign, underlet, sub-license, charge or part with possession of the whole or any part of the property, take in lodgers or share occupation of the property with any person in any way.
  9. Guests will not sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the property including without limitation the owners’ furniture and effects.
  10. Guests will not block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow, and will immediately report any such blockage etc. to us (also see 13)
  11. Guests will not leave the entrance door or windows to the property open but ensure that all door and window locks are properly engaged when leaving the property or in bad weather.
  12. Guests will not change any lock to the property or have any duplicate keys made.
  13. Guests will notify us as soon as is practicably possible of
    (a) any plumbing, electrical or general problem or
    (b) any damage to the property or its contents as soon as is practically possible
  14. Guests are advised to take out travel insurance , to their full replacement value, all of their personal property which is kept either at the property or on the guest’s person.
  15. Guests will use all equipment provided at the Property strictly in accordance with its operating instructions and not for any purpose other than its intended use.
  16. Guests will not leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties.
  17. The number of people occupying the property does not at any time exceed the maximum number of permitted occupants as set out in your booking of the relevant property without prior permission.
  18. Guests will use any cleaning products, liquids, tablets etc. strictly in accordance with their usage instructions and ensure that such products are kept out of reach of children. We accept no liability for misuse of products supplied.

House Rules

  1. Quiet time between 11pm-6am
  2. Only toilet paper down the toilet even if it says ‘flushable’
  3. No naked flames including candles in the house.
  4. No smoking or vaping inside

Other points to consider before booking

  1. The garden at Landcroft Barn has a public footpath that runs through the bottom of the garden so on occasions walkers may pass through.
  2. Although the garden is completely enclosed, the boundary wall varies in height, being approx 3ft at its lowest point. Therefore, we can not guarantee that your dog will not be able to escape. We do not assume any responsibility for any dogs that may escape from the garden. It is the sole responsibility of the dog owner to supervise their pet.
  3. We ask guests who use the terrace and barbeque to please clean before (so that any dust or dirt does not get burnt on) and after use.

Heating

We would like to inform you that due to increased energy and fuel costs, we have introduced a fair usage policy for our heating.

Effective immediately, during the summer months of April through to September, our thermostats will be capped at 23 degrees Celsius.

However, we understand that our guests may have individual preferences or medical conditions which require a different room temperature, and we want to ensure that your stay with us is as comfortable as possible.
Therefore, if you wish to increase the temperature, please do not hesitate to contact us, and we will be happy to accommodate your request.

We appreciate your understanding and cooperation in helping us reduce our carbon footprint and conserve energy while maintaining a comfortable environment for our guests

Frequently Asked Questions

Yes – We allow two dogs in our larger properties Hillend Cottage and Landcroft Barn.

We only allow one small to medium sized dog at our Studio property.

No Puppies (under 12 months) allowed

Dogs are not to be left unattended in the property – please read our pet policy in the T&C’s

Yes – We charge £20 per dog per stay

The Studio in the Garden and Hillend Cottage can accommodate 2 people.

Landcroft Barn can comfortably accommodate 4 people.

The keycode and location of the lockbox will be sent by email prior to your arrival

Yes our Landcroft Barn property is suitable for families with children over 5 Years old.

Unfortunately the Studio in the Garden and Hillend Cottage are not suitable for children.

Please read our cancellation policy carefully.

We also strongly advise guests to purchase travel insurance to protect them in the event they are unable to make their reservation

Yes – all properties have free unlimited Wifi

There are no facilities to charge electric vehicles.

For safety and insurance purposes, no charging of electric vehicles is allowed at any of our properties or on the road.

Yes –

At Landcroft Barn, we have private parking for up to four vehicles.

The Studio in the Garden and Hillend Cottage share one parking space on the drive.
This operates on a first come first served basis. There is additional free parking available approx 15-20 metres from the property on a hardstanding piece of land.

Landcroft Barn has a washing machine.

The Studio in the garden and Hillend Cottage do not.

Yes – towels and linen are provided. We provide one bath and one hand towel per person

No smoking is allowed inside any of our properties – you can however smoke in the garden area.

Should it be found that this rule has been breached, part of the security bond will not be returned and will be used to pay for a deep clean of the property.

The Village Stores, Hartington is our nearest village shop and is just 3 miles away – but they also offer online shopping and deliveries.

The Longnor General Store is 4 miles away – no online ordering or deliveries though.

There are a number of supermarkets including Sainsbury’s, Asda and Morrisons in Leek – 7 miles away – who also offer on-line shopping